NordicTrack Care 3-Year Annual Maintenance Plan for Fitness Equipment $0 to $999.99

Well today, one and a half years into my 3 year warranty, I had to call customer service. I was assisted by the a gentleman named Mason. Once he verified my warranty he asked me questions concerning the problems and the performance of my NordicTrack. When he asked about the type of noise it was making I got on and placed my phone at the front bottom of the machine. He immediately said I needed a new motor. I was also having a problem with the belt not sitting evenly on the track. Mason said he would order the needed the parts, they will arrive in about seven days and that I would be contacted by the local repair contractor in three to five days to schedule my appointment which would include both of the problems discussed above plus routine maintenance. I am quite pleased! Extended warranties are not always a good purchase but this one definitely was. Thank you Mason!UPDATE: Ten days before the end of my warranty period I contacted NordicTrack and asked them for an annual maintenance check on my machine. There was no problem! They sent someone out, he serviced the machined it's just like new. This extended warranty was definitely worth the price.

Purchased the warranty along side the treadmill, as a larger purchase it made sense.The treadmill has many features of the more expensive , higher end treadmills that are used by rehab programs. Easy to adjust both speed and incline. Most require you to stop, set off, lift the deck, and adjust the incline. This one you push the sensor and it adjusts immediately. Which is why I purchased mine. All the adjustments to speed and incline are quick and easy. The one touch controls are a wonderful addition. Being able to continue on a healthier path at home made more sense. I have been able to continue at my convenience, anytime.The extended warranty plan was a bargain for the peace of mind of having a yearly maintenance check and the knowledge that if something were needed, someone would come to me to take care of it. It was very competitively priced and considerably less expensive that any of the other aftermarket plans. I have found NordicTrack to have outstanding products and services. Very Impressed!

I purchased this treadmill and maintenance plan last year. I also used the 3rd party service that came to my home to build the machine as well. I have used the treadmill on average 5 days per week since the date of purchase. I walk at around 3.5-4.0mph for about 40minutes per day. I needed to use the maintenance plan in Oct 2019 to replace the motor as it was squeaking. They sent out a gentleman from out of state that coordinated with me and was able to meet at my home at a convenient time to install the new motor. He maintained a clean work environment and positive attitude throughout the repair. I recently put in another maintenance request today for cleaning, tightening, reset the track, and review parts to make sure treadmill continues in good working condition. I have lost about 30lbs through this journey and would have not been able to do it without the treadmill and especially the maintenance plan giving me peace of mind that any and all issues would be fixed. Thank you for giving me my health back.

So I purchased a Nordic Track T6.5 S treadmill on 11/6/2016. I also purchased the assembly package and this 3 year super deluxe expanded maintenance package. The machine arrived as planed and actually earlier than my scheduled delivery time (thanks you Amazon) and the assembler arrived 1/2 hour into his window. I note this because my review is not about these things it strictly about this warranty. I should note I purchased this machine after my other treadmill's upper computer board and input interface went belly up and I could no longer get the machine to start. I have been in an intense workout routine for the last two months to lose weight and reverse the blood anomalies n my liver and blood sugar. I have had very good success with the plan I have worked. I figured I would lose no more than 3 workout days and would have this machine up and running thursday. After finishing his assembly the tech called me out to show me how to work the machine. When he hit start nothing happened. He showed me the number I needed to call about the issue. After a 20 minute call with service department at Nordic track they determined it was my drive motor was bad. They checked that the part was in stock and told me it would arrive in about 5 business days. They also implied that I was to fix the machine myself. I then told her I had bought this extended warranty that said parts and labor was covered 100% (which I thought should be anyway with the standard warranty since it arrived DOA) so I was then transferred to the warranty department. After a 30 minute wait on hold the connection was terminated (not by me I wasn't even touching my phone at the time it happened). So I called back and waited almost another 40 minutes until I spoke to person. When i found out that service man wasn't even going to be scheduled until the part arrived. When I asked how long after the arrival before the service call would happen I was told he did not know. So now I am adding 5-7 days for the part and who know how many more days for the service call. Assuming this is the only thing that is wrong then I am out another 2 weeks from the time my machine broke. I was expecting that the service call would happen in 3 days from my call and the tech would have the part. How wrong I was. If this how they treat a DOA machine how much worse will it be if there is a problem during the rest of the warranty when their incentive is to minimize the damage costs? It is obvious they have oversold these warranties based on my time on the phone with them. (My call after it was answered took less than 5 minutes) I would be vary wary in the future to purchase such a plan again. UPDATE: So I call to make my third and final service I am told until I move the treadmill into the house I cannot get it serviced. That is really funny because I have had the the treadmill serviced in the garage twice and repaired once and no one said a thing. Nothing! So nickle and dime me on my last service call. I will never buy a Nordictrac ever again.NordicTrack T 6.5 S Treadmill